Getting Started

Getting started

Set up your TrueFTP managed FTP service in under two minutes — create an account, add a user, and connect your first FTP client.

Welcome to TrueFTP. This guide takes you from sign-up to your first file transfer in four steps.

1. Create your account

Sign up at trueftp.com/sign-up. You'll be guided through a short onboarding flow to choose a plan and create your account slug. The slug uniquely identifies your account and becomes part of your FTP username.

2. Add an FTP user

From the dashboard, open Users and create your first FTP user. Each user gets:

  • Its own username and password
  • A home directory
  • Scoped permissions (read, write, delete, list)

Create one user per integration or partner so you can revoke access independently.

3. Connect your FTP client

Use these connection details with any FTP client (FileZilla, WinSCP, Cyberduck, or curl):

SettingValue
Hostftp.trueftp.com
Port2121
Usernameaccount-slug:username
Passwordyour FTP user's password
ProtocolFTP with explicit TLS

The username combines your account slug and the FTP user, separated by a colon — for example acme:reports.

4. Transfer files

Upload, download, and manage files through your client. Every file lands in durable S3-backed storage with version history and a full audit trail.

curl -T report.csv --ftp-ssl \
  ftp://acme:reports:PASSWORD@ftp.trueftp.com:2121/

Next steps

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